FAQ

  Order

  1. How can I place an order?

  You just need to create an account here, add the items you like into your shopping cart then pay for it.

  2. What payment method you support?

  We accept Paypal and all major credit cards through Paypal.

  PayPal offers faster, safer and easier checkouts. Paypal uses world class encrypted payment processing systems to protect our customers from fraud.

  3. Do you accept Credit Cards?

  Of course, PayPal is compatible with most of the credit cards like VISA, MasterCard, American Express, Discover, JCB etc.

  And there is no need for you to have a Paypal account to use the Credit Card Payment.

  4. What currencies can I use?

  Currently, there are 5 currencies to pay:

  US Dollar, Australian Dollar, Canadian Dollar, Euro and GB Pound.

  Delivery

  1. What shipping method do you provide?

  All of your orders would be shipped out through international Air Parcel.

  Wholesale items would be shipped by EMS.

  2. How much does the shipping costs?

  It costs $3.99 for every order, Free Shipping on orders over $50.

  3. How long does the shipping takes?

  All of your orders would be shipped out within 2 working days.

  It usually takes 5-7 business days to East Asia; 7-12 business days to US; 7-15 business days to Australia, New Zealand,

  Canada and most of the European countries;

  2 to 4 weeks to Russia and most of other countries;

  More than one month to Brazil, Italy.

  PlEASE MAKE SURE THAT YOUR ADDRESS IS THE MOST UP TO DATE TO MAKE SURE YOU CAN RECEIVE THE ITEMS.

  Return

  1. How do I return an existing item?

  If you are not 100% satisfied with your purchase from Green-Tea-Shop.com. You can return your item(s) for a full refund.

  Returns may be made for items but only un-opened. You have 30 days from the date of receipt of goods to return them to us.

  Contact the customer service at info@green-tea-shop.com before return the item(s).

  2. Who pay for the delivery charge?

  For defective and incorrect items, we pay for all the shipping charge;

  If the return is not a result of our fault, customers will be required to pay return shipping to China.

  3. When can I get my refund?

  If you have sent the item back, you need to give us the tracking number.

  As soon as your return has been processed by our warehouse, we will email you and give you the refund.

  Privacy Policy

  Green-Tea-Shop.com is committed to safeguarding your privacy when making online purchases.

  We treat all customer information to be personal and confidential, we respect the right to privacy and therefore, we will not sell

  or rent any personal information to any outside organization - with no exceptions.

  We collect only essential customer information such as name, address, phone number, email address. All customer information

  are used only to processing customer orders. We respect your privacy and we do not and will not willingly share the information

  you provide us with anyone.

  The contact information is only used to get in touch with you when necessary.

  With the rise in fraudulent use of credit card information over the Internet, Green-Tea-Shop.com takes credit card security very

  seriously with the usage of Paypal.

  Wish you happy shopping with Green-Tea-Shop.com all the time.